Refund policy
Return Policy
Returns
We want you to be satisfied with your purchase.
If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.
Non-Returnable Items
Certain personal-use items may not be eligible for return once opened or used.
Gift cards are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos whenever possible.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued using the original payment method.
Exchanges
If you would like to exchange an item, please contact us before returning the product.
Contact
For any return or refund request, please contact us through our Contact page.
TERALIS
Travel Smarter. Pack Better.